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Privacy Policy

Effective Date: 06/12/25

 

Cirkitre LLC (“Cirkitre”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect your personal information through the Cirkitre mobile application (“App”).

By using our App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect the following types of information when you use the Cirkitre App:

Personal Information
  • Name
  • Email address
  • Real-time location (requested during outage submission)
  • Authentication data (via local login or Google Sign-In)
Device & Usage Data
  • Device ID, IP address, OS version
  • Power and network uptime/downtime logs
  • Crash logs and app performance data
  • User activity and usage analytics
User-Generated Content
  • Outage reports
  • Uploaded screenshots and photos
  • Bug reports and issue descriptions

2. How We Use Your Information

We use your data solely for delivering and improving the functionality of the Cirkitre App. This includes:

  • Displaying outages and relevant alerts based on your location
  • Sending notifications to users in nearby areas
  • Improving app performance and resolving issues
  • Enabling essential services like login and account management

We do not sell, rent, or share your personal data with third parties for advertising or marketing purposes.

3. User-Submitted Content

Users may create and share outage reports. This information is user-generated and may not be verified. Cirkitre is not responsible for any misinformation, harm, or inconvenience resulting from reliance on user-submitted content.

4. Data Storage & Security

All data is encrypted both in transit and at rest. We employ industry-standard security practices to protect your information. Data is hosted on trusted third-party services:

  • Firebase (authentication, database, crash reporting)
  • Amazon Web Services (AWS) for infrastructure and storage
  • Google Analytics for usage analytics

Only authorized personnel within Cirkitre LLC have access to personal data, and only for operational and support purposes.

5. Data Retention

We retain your personal data for as long as your account remains active or until you request deletion. Users can request:

Once your data is deleted, we permanently erase it from our servers unless legally required to retain it.

6. Age Restrictions

Cirkitre is intended for users aged 17 and older. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be promptly deleted.

7. Legal Compliance

GDPR (General Data Protection Regulation)

If you are a resident of the European Union (EU), you have the right to:

  • Access, correct, or delete your personal data
  • Object to processing or request data portability
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@cirkitre.com.

CCPA (California Consumer Privacy Act)

If you are a California resident, you have the right to:

  • Know what personal information is being collected and how it is used
  • Request deletion of your personal data
  • Request that your data is not sold (we do not sell personal data)

You may submit data requests by emailing support@cirkitre.com.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted in-app and on our website, with the updated effective date. Continued use of the app after changes constitutes acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Cirkitre LLC
Email: support@cirkitre.com